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Five Star Spotlight – Farrell Backlund Insurance

06/23/2010

New Feature – Five Star Spotlight: I’ll be chatting with our Five Star Agencies as they renew their designations and posting the video interview on our blog. Learn more about the Five Star Award of Distinction.

Last month I had the opportunity to meet the folks at Farrell Backlund Insurance in Taunton, MA and participate in their Five Star Renewal review. Farrell Backlund Insurance was first awarded Five Star status in 2006, and certainly demonstrated that they are on a path of continual improvement this time around. They were an impressive group of individuals who without a doubt, love their jobs and their clients. What’s more, they also know how to have a good time. There was a lot of laughter going on in that office.

I recently sat down with the four Agency Principles, and asked them about what Five Star means to their agency and what it means to the clients they serve. We also talked about the way the agency assisted clients during the recent spring floods.

Highlights:
At 1:30 Russ Martorana explains that Five Star Agencies never rest on their laurels.
At 3:28 Tom Rogers talks about losing about 2/3 of their office space during the floods this spring and their commitment to keep the agency open.

 

 

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One Comment leave one →
  1. 06/23/2010 9:37 am

    Melissa,

    I loved this piece!!! It was especially interesting to hear how the agency continued to operate during the floods that affected them as well. Gotta love technology and making it work right for you.

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